History

At Poly Postal Packaging, I’ve brought together my expertise in marketing and account management to drive business growth. I focus on creating tailored solutions for clients, from eco-friendly packaging campaigns to strategic marketing initiatives that improve brand visibility. I’ve also implemented digital marketing strategies, including SEO and paid ads, to optimise campaigns and deliver measurable results. By fostering strong client relationships and working collaboratively with the team, I’ve helped align marketing efforts with broader business goals, ensuring sustainable success.

At Lincolnshire Drone Repairs, I turned my passion for technology into a full time job and a well know and trusted service for clients. I diagnose and repair drones, ensuring they are back in the air quickly and safely. Beyond technical expertise, I’ve also expanded the business’s digital presence by optimising the website for SEO and integrating an online shop. This has made the business a go to resource for both repairs and drone accessories. My focus has always been on delivering reliability, building customer trust, and continuously improving the service.

During my time at Drone Optix, I delivered high-quality repair services while supporting the sales team with tailored product recommendations. I worked closely with clients to ensure their needs were met, building strong relationships and enhancing the customer experience. My ability to balance technical precision with clear communication allowed me to connect with clients, troubleshoot issues effectively, and deliver solutions that made a tangible difference.

At OrderWise, I began as a Moodle content creator, leveraging my full understanding of web development to design and manage an engaging e-learning platform. I created badges, challenging questions, and answers to ensure the learning process was thorough and effective, promoting deep understanding among users. I was later promoted to oversee all customer-facing training, developing how-to videos, internal training materials, and voice-over scripts.

I conducted in-depth research into various software modules to gain a comprehensive understanding, allowing me to confidently train clients and staff on their use. From drawing illustrations for animations to implementing innovative learning strategies, I ensured technical concepts were accessible and engaging. By blending creativity with technical expertise, I designed and delivered training resources that empowered users to master the software and achieve their goals.

As a Sales Manager at CEX, I achieved the company’s highest-ever membership sign-ups in a single day. This role honed my ability to understand customer needs, develop innovative sales strategies, and lead a team to success. I worked closely with team members to improve their sales techniques, ensuring everyone reached their potential. My focus was always on delivering exceptional customer experiences while driving revenue and achieving company goals.